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Privacy Policy

Last Updated: 2026-08-21

Privacy at a Glance

  • What we collect: Account details, identity verification, payment info, and technical device data.
  • Why we collect it: To manage your account, process payments, prevent fraud, and comply with laws.
  • Who sees it: Internal authorized staff and trusted partner service providers (we never sell your data).
  • Retention: Kept for the duration of your account and as required by Philippine laws.
  • Deletion: You can request data removal through our support channels.

1. Introduction and Scope

Welcome to jiliaa. This Privacy Policy describes how we handle your personal information when you use our platform. This policy applies exclusively to our services provided to users within the Philippines.

Please note that this policy does not cover third-party websites, apps, or services that you may visit via links on our platform. Once you leave our site, the privacy practices of those external entities apply.

2. Personal Information We Collect

Account & Identity Data

Information provided during registration to create and manage your account and verify your identity.

Verification Documents

Government-issued IDs or other documentation required to confirm your age and residency as per regulatory standards.

Payment Information

Data required to process deposits and withdrawals, handled securely through our partner payment providers.

Gaming & Transaction Activity

Records of your bets, winnings, losses, and transaction history to ensure fair play and account accuracy.

Technical & Device Data

IP addresses, browser types, device identifiers, and operating system information to optimize performance and security.

Support Communications

Records of your interactions with our support team to resolve queries and improve our service.

3. How We Collect Data

We gather information through three primary channels:

  • Directly from you: Information you enter when registering, verifying your account, or contacting support.
  • Automatically: Technical data collected via cookies and similar technologies as you navigate the site.
  • Partner Providers: Data received from our payment processors and verification services to validate transactions and identity.

4. Why We Use Your Data

Your data is processed for the following essential purposes:

  • Account Management: Setting up and maintaining your gaming profile.
  • Financial Transactions: Processing your deposits and withdrawal requests efficiently.
  • Compliance: Verifying that you are of legal age and meet residency requirements.
  • Security: Detecting and preventing fraud, money laundering, and the creation of multiple accounts.
  • Service Optimization: Personalizing your experience and improving platform functionality.
  • Legal Obligations: Fulfilling mandatory reporting and auditing requirements for gambling operators.
  • Marketing: Sending promotions and updates, but only if you have provided explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. We only share information with:

  • Service Providers: Partner payment processors, KYC (Know Your Customer) verification services, and technical infrastructure providers.
  • Legal Authorities: When required to comply with a court order, legal process, or the regulations of governing bodies in the Philippines.

6. How We Protect Your Data

We employ robust security measures to safeguard your information:

  • Encryption: Use of industry-standard encryption protocols for data in transit.
  • Access Control: Restricting internal access to personal data to only those employees who require it for their roles.
  • Isolation: Payment data is handled through secure, isolated environments provided by professional payment partners.
  • Monitoring: Regular system monitoring to detect and respond to potential security threats.

7. Cookies and Tracking

We use cookies to enhance your user experience and analyze site traffic. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your location and applicable law, you have the following rights regarding your data:

Right to Access Request a copy of the personal data we hold about you.
Right to Correction Request the update of inaccurate or incomplete information.
Right to Deletion Request the erasure of your data when it is no longer needed.
Right to Portability Request the transfer of your data to another service.
Right to Object Object to the processing of your data for specific purposes.
Withdrawal of Consent Revoke any consent previously given for marketing.

To exercise any of these rights, please contact our support team via the channels available on the Support Page. Please be aware that certain data must be retained even after account closure to comply with anti-money laundering (AML) and gambling regulations.

9. How Long We Retain Data

We retain your personal information for as long as your account is active. Once an account is closed, we will keep your data only for the period required by applicable law in the Philippines to fulfill legal, tax, or regulatory obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and delete associated data.

Parents or guardians who become aware of a minor's account can report this immediately through our support channels.

11. Cross-Border Transfers

To provide our services, some of our trusted technical and payment providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data and maintain privacy standards.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage you to regularly check the "Last Updated" date at the top of this page to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy or the handling of your personal data, please reach out to us via the official contact methods listed on our Support Page.